Subway Franchise World Headquarters - Shelton, Connecticut

Kevin Mitchell

The young lady making my sandwich was new, she asked who I believed to be the manager for help as she made the sandwich, once done the new employee had done her best to provide great service. But after inspecting my sandwich I found the ham wasn’t on it and the bread wasn’t fresh, it was flaky and stale. I returned to the counter to be refined and the believed to be manger gladly funded the cash. My only real problem was the back she didn’t have the Decency to apologize for the inconvenience, I found that to be not only rude, but very bad customer service. The one star that I did give this location Was only for the new employee Provide great customer service, But with a trainer that doesn’t even have the decency to wipe her mouth before coming to the To assist The new employee she gets a zero!

Linda Norman

Store #21938-0

I ordered my lunch on 11/26/2024 I have a short week so leaving the office was not an option, so I order off my app and paid the door dash fees and service fee and tip to get my lunch. When the dasher came in she handed me my bag and I asked where the rest of the order was? She said that is all they gave me. I called the store asking about my diet coke, chips, and cookies. The lady said the dasher left before she could give it all to her. I said okay, how am I going to get the rest of my order, she said I could come get it anytime I want!

I am getting very upset because this lady is offering NO solution to the issue. I told her I paid for door dash for a reason I can’t leave my office. She put the manager on the phone, and she said there is nothing she can do about it right now, she has a full store of people. I told her that’s not my problem and I paid for it to be delivered. She again said there is nothing she can do about it. She said the dasher had an attitude when she picked up the order, I told her that’s not my problem I paid for food and drinks and cookies and only got sandwich and churro. I said you should have made sure the order was a whole and she said the dash ignored her calling out to her that there was more to the order. I am so sorry I find that statement very hard to believe and she should have called the dasher back to get the rest of the order. She then said I had attitude from the start, well I am starving and I want my lunch. To this point I still do not have the rest of my lunch, so I am chocking down a sandwich with nothing to drink because the manager is incompetent in making sure the customer has what they have paid for.

So I am asking you how do I get the rest of my lunch

Samantha Heston

Very bad customer service and unsanitary service. Asked employee name patty to change her gloves after preparing another sandwich before mine and she rufused and then refused service. When asked for her manager she replied figure it out. Location:
Exposition and arden!

Misty Davis

Went to the subway on university in Winston Salem I had to repeat my order 6 times and she still tried to do it wrong. Then I ask for 2 oatmeal and 2 chocolate chip cookies and she only gave me one. I understand that customer service isn't the best to deal with but when u are making a customer sandwich u NEED TO LISTEN TO THEM

star traywick nance

What the hell is going on Subway. I have been to nine of your stores in the last 2 days. No flatbread, no eggs, no avocado. And then when I do decide on a different sandwich I asked for extra onions and now I'm being charged extra for that.
Y'all need to get your head out of your ass because truck drivers don't have a big damn choice where we can get something to eat.
At least have your damn menu. How do you have a breakfast menu with no goddamn eggs?.

Pamela Davis

I've made several attempts to contact your guest service regarding my account. I sent about 6 email no one have contacted me regarding my account being locked.
I would like for someone to contact me as I have over $14.00 dollars in rewards and can't use it

Esther Eason

Filling a complaint for headquarters. PLEASE reinforce people answering the phones! There is NO cancel button on the website or app. I had a primary subway I went to in Irving tx, 2000 Esters Rd Suite 103, Irving, TX 75061, and I stopped working near by so when I put my Addison location in, recently (January 18th which I worked doubles that day and live in Plano) my app glitched and used the primary location which was the Irving location. May I add, I tried reaching 7-8 different locations to figure out if anyone could tell me how to fix it BECAUSE NO ONE AT IRVING LOCATION ANSWERED. Neither did the other locations!!! I called the Irving location 14 times!!! In one day!!!! Twice the next morning !!! And when I went up there, want to know what the manager told me?! That THERE WASNT JACK CRAP THAT THEY CAN DO because their system can’t void transactions or do refunds unless it’s the same day. I drove an hour there to get told that over the phone. Then drove an hour back to wait 2 more business days because of the holidays. That was my gas money!! I had to use my last 20 at a closer location because i needed to eat due to health issues. Was my only option that day. I have to try to call my bank in order to solve this because your managers for your franchise don’t want to do their jobs on proper training. Or do it themselves!! PLEASE DO BETTER!

Charles Good

I love subway. I can't always afford it... but I love it.. however... getting rid of the Buffalo chicken option... an absolute staple and favorite sub of mine.. is just absolutely mind-blowing. It may have actually pushed me to not eat there anymore. I LIKE other sandwiches there, but getting rid of the 1 sandwich I genuinely get cravings for..and I know so many other people love too. May as well have spit in our eyes.