Four Points by Sheraton Cambridge Kitchener, Ontario - Cambridge, Ontario

Amanda A.

Stayed for the weekend as we attended a hockey tournament nearby.
Service was “ok” by most and terrible from one staff member on Saturday night who was rude and condescending. Definitely did not feel welcomed to be there at all by any staff.
Room was clean and comfortable. Beds were comfortable and we all slept very well. We were in an updated room. Bathroom has complimentary shampoo, conditioner, and soap.
Negatives - tv was broken (pic), lots of condensation on the window leaking water on the floor, no working fan in the bathroom, and weak water pressure.
Pool area is small but the kids really enjoyed their time.
Breakfast - expected complimentary continental breakfast for the price we paid but it was $10.95 each for the kids and if you wanted eggs and bacon it was almost $20 each. Ridiculous for plain cereal, toast, oatmeal, and waffle maker. Pastries provided are “mini” and nothing spectacular to make it worth the price. Waffle maker ran out of batter and when I asked for more the cook complained to his server about it. Waited 20mins and it wasn’t refilled so we left.
Parking - plenty of parking
Location - right off the highway and close to a lot of shopping and restaurants within a 5min drive
Checkout was quick and painless
Overall, stay was ok but won’t be back

Paul C.

The room we had was newly renovated very clean although on the floor when we entered was a hair clip a brown metal one not the plastic one was under the desk the shower handle plate and shower head plate had not been i guess glued to tiling but was a nice room loved the samsung TV I was able to pair my phone to it that was amazing I would stay again. Loved the wall that tv was on had a carpet type wall paper to make it sound proof the vibration from the tv that was different and unique. Oh and the Heathrow frame loved it since I love planes.

Michelle A.

I recently stayed there in July 2025 for a wedding. The hotel was in a great location from the highway to the venue plus lots of parking. When I booked the room months prior, I specifically asked for early check in and was told "no problem." When I called to confirm a few days out, the receptionist said it couldn't be offered and was quite rude. After check in, we noticed only one elevator was working and it was so slow. Literally a 10 min wait for an elevator to the 5th floor. The room was clean but I noticed it was quite warm sitting at 74. This was during a heat wave with outside temps of 30+ so I adjusted the temperature to 72. I always check the beds and noticed black marks all over the bedding on the one queen bed. Other than that, the bed was comfy. When we returned from the wedding, the room was so hot with a temperature of 76. I turned it down but it never came down and the whole night was so uncomfortable to sleep due to it being so warm in there. The next morning, I realized there is no free breakfast just coffee and tea. My husband and I with our child paid $45 for some watery eggs, handful of bacon, juice and coffee, non ripe fruit and expired yogurt 🙃 For the cost of the hotel, I would expect working AC, clean sheets and a free continental breakfast. We won't return.

Lori S.

We just spent the night at this hotel last night. I did notice in other reviews from last month that people were saying that one of the elevators were not working. Well, surprise, surprise, here it is the middle of August, and the one elevator is STILL not working. Then at some point yesterday, one of the constructions workers working at the hotel apparently hurt himself and bled not only all over the only other working elevator, but also in the men's washroom. When my husband went to let them know at the front desk, he was met with less than interest in getting any of it cleaned up.

There is a laundry room on the 5th floor that is "temporarily out of service", however, when I looked inside, it appears that the hotel is dealing with a HUGE black mold issue.

While the room was acceptable and clean, the rest of the hotel is just disgusting and no one cares.

They also charged my MIL $125 for fish & chips, a soup & a salad for dinner. There are no places near this hotel to eat and without a car, she was stuck paying this outrageous price. She said the fish & chips were not good at all, although the soup & salad were good, definitely not worth the price.

Avoid this hotel at all costs.

Alex C.

I've had positive stays at this hotel before, but I want to share how excellent this location and all the staff there were for planning our group visit for our wedding ceremony. The Four Points had a great process for working with us, setting up a sign with our shuttle information, and getting in touch in advance to go over details etc. I would highly recommend this location in any case, but especially if you need group block reservations.

Sam H.

I love the hotel I think it’s nice and clean. The lady that was my Indian waitress at breakfast accused me of trying to take pastries up to my room because they were folded in a napkin and I thought that was really weird considering how much we paid the pastries are like a drop in bucket. I ended up eating them just to piss her off. That’s why she got a ZERO tip. Acting like it’s coming out of her pay. Girl shut up. They seem cheap and they watch how much food you put in your plate and don’t leave you alone and send you the bill before you’re even done eating.

Breanna

This was my second stay at Four Points, and I returned because my first experience was so positive. At check-in, I was offered the chance to stay in one of their newly renovated rooms, which I gladly accepted. While I’ve stayed in their older rooms before and never had an issue with the design or comfort, the updated rooms are a clear upgrade.

Even though there are newer hotels in the area, I chose to come back here because both the older and newer rooms feel clean, comfortable, and not at all dated. The renovated rooms have a more modern look, a larger TV, and an overall refreshed feel. I’ve found all the rooms to be spacious, which is a big plus.

A handwritten welcome note and chocolates were waiting for me in the room—thoughtful touches that really made the stay feel special. I also tried the hotel restaurant this time. I ordered a to-go meal and would rate it a 7/10. The chicken in my sandwich was a bit dry, but the convenience was great, and I’d definitely give it another try on my next visit.

Overall, I would absolutely recommend this hotel. The service, comfort, and thoughtful details continue to impress me, and I’ll certainly be back again.

Kelsey-lynn B.

After a mishap we were stuck with nowhere to stay at midnight 4 hours away from home. Showed up at the four point and was welcomed by Vincent at the front desk. He was extremely helpful and kind. Best customer service we have received. Room was very comfortable, food was great, amenities were awesome. Will %100 be coming back.